Make Communication About Them, Not You
Make Communication About Them, Not You When having a difficult conversation, it's easy to get wrapped up in what you need. You're angry so you respond with anger. You're frustrated so you respond with frustration. It makes sense, but it's not effective. Instead of reacting, ask yourself a question: what is going on for the other party? Then, ask yourself another: what can I do or say to help? B..